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Frequently Asked Questions

Everything you need to know about our research peptides

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Frequently Asked Questions

What shipping options are currently available to Romania?

What shipping options are currently available to Greece?

What shipping options are currently available to Hungary?

What shipping options are currently available to Czechia?

What shipping options are currently available to Poland?

What shipping options are currently available to Germany?

What shipping options are currently available to Austria?

What shipping options are currently available to Italy?

What shipping options are currently available to Spain?

What shipping options are currently available to Portugal?

What shipping options are currently available to Belgium?

What shipping options are currently available to Netherlands?

What shipping options are currently available to France?

What are peptides?

Do you offer bulk discounts and wholesale?

Which product formats are currently available?

Do you offer a first-order discount or promo code?

When will an out-of-stock product be restocked?

Can quantity discounts, promo codes, reward points, or other discounts be combined?

Why was my coupon, reward, or promotion rejected at checkout?

Where can I apply for an affiliate or partner program and verify current rewards options or terms?

Which payment methods can I use?

Can I change, cancel, add to, or remove items from an order?

What should I do if an item is missing, wrong, or damaged?

Can I add more products to an order I have already placed?

What do the order statuses and tracking updates mean?

What should I do if my payment is pending, expired, or its reference is not recognized?

What should I do if I entered the wrong email and cannot access my tracking?

How does Crystal Peptides handle and share my personal data?

How can I verify the official Crystal Peptides website and contact details?

Which consumables are required for laboratory research?

Do you sell laboratory syringes or alcohol wipes?

Is bacteriostatic water included with peptide orders?

What should I do if I experience bruising or another reaction after using a product?

Can you recommend a reconstitution ratio for GHK-Cu or Retatrutide?

Can different peptides be combined in the same syringe?

What should I do if material remains undissolved in a vial?

How should an opened vial of bacteriostatic water be handled?

Can you provide step-by-step peptide reconstitution instructions?

What is bacteriostatic water?

Can the peptide calculator be used to determine a dose or syringe units?

What should I do after a missed dose?

Can you recommend a product or stack, advise on interactions, or say when to expect results?

Is it legal to purchase research products in my country?

What is your refund policy?

Which countries do you currently deliver to?

Is express delivery available?

Which courier will deliver my order?

What shipping options are currently available to New Zealand?

What shipping options are currently available to Australia?

What shipping options are currently available to Sweden?

Estimated delivery times and courier delays?

Why are peptides not shipped with ice packs, and can heat affect them?

How do shipping price, cash on delivery, free shipping, and delivery time work for my order?

Is the packaging discreet and free of product details?

Which final carrier tracking number or link should I use, and what if it stalls or shows return to sender?

How should peptides be stored?

Why do some peptides require refrigerated storage?

What should I do if a laboratory sample looks clumpy, cloudy, or otherwise abnormal?

How long is processed GHK-Cu stable, and how should it be stored?

How can I verify a COA or laboratory report for a product?

Can I arrange independent third-party testing and receive reimbursement or credit?